Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

What is considered a key factor in effective interpersonal communication in nursing?

1. Using medical jargon for clarity

2. Active listening to patient concerns

3. Maintaining eye contact only

4. Speaking loudly to be heard

The correct answer is: Active listening to patient concerns

Active listening to patient concerns is a fundamental aspect of effective interpersonal communication in nursing. This practice involves not only hearing what the patient is saying but also understanding their feelings, emotions, and concerns. Active listening helps build trust and rapport between nurses and patients, allowing for more open and honest communication. It encourages patients to express their thoughts and feelings, which can lead to better outcomes in health management and patient satisfaction. Effective communication extends beyond just exchanging information; it creates a therapeutic relationship. When nurses actively listen, they demonstrate empathy and show patients that their concerns are valued. This can lead to more accurate assessments and a better understanding of the patient's needs, ultimately enhancing the quality of care provided.